We have received several support inquiries regarding CHF-Payments which have not been received / processed. Initial investigations have shown that our bank payment processor is not forwarding us the payment information and there is a delay in processing. This only affects Bank transfers in CHF.

We are in contact with our bank payment processor to identify the root cause.

Our bank payment processor has confirmed the misconfiguration in the delivery of payment information and we have now received all missing information.

All payments which were made, but did not result in credit in the pingen account, have been identified and credited a few minutes ago.

We have created an incident in our bank to understand why this happened and how it can be prevented in future.